Languages
- Citrix Receiver For Chrome Browser
- Citrix Workspace For Chrome
- Citrix Receiver For Chromebook
- Citrix Receiver For Chrome Os
- The removal of NPAPI support will affect user experience for users who access Citrix Receiver for Web using the Chrome browser on Windows and Mac. Users will be prompted to install Citrix Receiver every time they access the Receiver for web site. An ICA file will be saved when users try to launch an application or desktop.
- The Configuration Utility is a UI-based configuration web page that helps administrators customize Citrix Workspace app for Chrome and HTML5 for their enterprise. It is also compatible with Citrix Receiver for Chrome and HTML5.
Receiver for Chrome provides USB Redirection to allow users to access to few USB devices in virtual XenDesktop sessions. This feature enables users to connect USB devices to the Chrome device and use them inside the Citrix session. The devices that are claimed by the Chrome OS are not available to the Chrome packaged app, for example: USB flash.
Applicable Products
Symptoms or Error
When a user launches a published application or a published desktop using the Citrix HTML5 1.6 or Receiver for Chrome 1.6 they see a blank black screen instead of the application/desktop.
If the user does not close the session they may receive the following error:
'Error: Citrix receiver cannot connect to the server'
Other users running the Windows version of Citrix Receiver can connect to these same applicationsdesktops without any issues.
If the user does not close the session they may receive the following error:
'Error: Citrix receiver cannot connect to the server'
Other users running the Windows version of Citrix Receiver can connect to these same applicationsdesktops without any issues.
Solution
1 or more of your Citrix Policies have 16bit color set as the Maximum allowed color depth.
Adjust your Citrix Policies to allow 24bit or higher color depth.
The location of this Citrix Policy setting is under:
ICA/Graphics > Maximum allowed color depth - (set this to anything above 16bit)
NOTE: The default setting for Maximum allowed color depth is 32bit.
This issue is listed for Receiver for Chrome 1.6 under the Known Issues section of the release notes.
'When a session is launched using XenApp 6.5 with maximum allowed color depth set to 16 bits per pixel, a black screen results. [#0552507] '
Citrix Documentation
Default policy settings
Citrix Forum posting - HTML5 Application shows only black Screen
Adjust your Citrix Policies to allow 24bit or higher color depth.
The location of this Citrix Policy setting is under:
ICA/Graphics > Maximum allowed color depth - (set this to anything above 16bit)
NOTE: The default setting for Maximum allowed color depth is 32bit.
This issue is listed for Receiver for Chrome 1.6 under the Known Issues section of the release notes.
'When a session is launched using XenApp 6.5 with maximum allowed color depth set to 16 bits per pixel, a black screen results. [#0552507] '
Citrix Documentation
Default policy settings
Citrix Forum posting - HTML5 Application shows only black Screen
Problem Cause
This is known issue caused by the Maximum allowed color depth for a Citrix Policy being lowered from the default setting of 32bit to 16bit.
Citrix Support
Automatic translation
This article was translated by an automatic translation system and was not reviewed by people. Citrix provides automatic translation to increase access to support content; however, automatically-translated articles may can contain errors. Citrix is not responsible for inconsistencies, errors, or damage incurred as a result of the use of automatically-translated articles.
downloadConfigurationUtility.zipWhy can't I download this file?
Steps to Create a Configuration:
1. Click Create New.
2. Select the appropriate Citrix Workspace app from the following options:
- Citrix Workspace app for Chrome
- Citrix Workspace app for HTML5 (If you need configuration for Citrix Receiver, choose the corresponding Citrix Workspace app)
Note: If you select Citrix Workspace app for Chrome, select one of the configuration options:
- configuration.js
- web.config
- default.ica
- Google Policy
3. Click Continue to configure or click Cancel to go back to the home page.
Citrix Receiver For Chrome Browser
4. On the Configuration Utility Tool | Citrix Workspace app for <Chrome/HTML5>: <config file> page, select the desired feature and choose the appropriate values.
5. Click Download to download the configuration file.
Steps to Edit a Configuration:
1. Click Upload existing file.
2. Select the appropriate Citrix Workspace app from the following options:
- Citrix Workspace app for Chrome
- Citrix Workspace app for HTML5
(If you need configuration for Citrix Receiver, choose the corresponding Citrix Workspace app)
Note: If you select Citrix Workspace app for Chrome, select one of the configuration options:
- configuration.js
- Google Policy
3. Click Browse and navigate to the location of the configuration file to select and upload the file.
4. Click Continue to configure or click Cancel to go back to the home page.
5. On the Configuration Utility Tool | Citrix Workspace app for for <Chrome/HTML5>: <config file> page, select the desired feature and choose the appropriate values.
6. Click Download to download the configuration file.
Specific to Citrix Workspace app for Chrome
1) Google Admin policy
Citrix Workspace For Chrome
When you upload a policy file, the tool reads the file and lets you modify the configuration settings it specifies. To add a configuration to your file, use the ‘Create new’ option.
2) Web.config in StoreFront
The web.config file is typically located at C:inetpubwwwrootCitrix<storenameWeb> where storename is the name specified for the store when it was created. Locate chromeAppPreferences and update its value with the custom configuration as a JSON string that is generated by the tool.
Example:
chromeAppPreferences = '{'ui': {'toolbar': {'menubar': false}}}'
3) Default.ica
Copy and paste the generated code as the last line in the default.ica file.
Typically, for the Web Interface, the default.ica file is located at C:inetpubwwwrootCitrix<sitename>App_Datadefault.ica where sitename is the name specified for the site when it was created.
Sample code generated by the tool:
chromeAppPreferences = {'ui': {'toolbar': {'menubar': false}}}
Note: Although the tool can be opened on any web browser, it works best on Google Chrome.
Citrix Receiver For Chromebook
Disclaimer
Citrix Receiver For Chrome Os
These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.